Shipping policy

Shipping Policy

Teak & Marble Atelier  —  teakandmarbleatelier.com

Last updated: September 24, 2026

Thank you for choosing Teak & Marble Atelier. Please review this policy carefully before placing your order. Delivery timelines vary by product category. The version published at teakandmarbleatelier.com/legal/shipping-policy is the governing text.

Direct Shipment

Every product ships directly from its manufacturer or the manufacturer’s fulfillment partner. Items in the same order may arrive separately and on different dates, and packaging may carry the manufacturer’s or fulfillment partner’s name rather than ours. Use your packing slip as a checklist; the arrival of the final package sets your true arrival date.

Free Shipping

Teak & Marble Atelier offers complimentary freight shipping on all qualifying orders to the contiguous 48 United States. Standard shipping for all saunas, cold plunge tubs, and outdoor shower units is free. Shipping fees may apply to parts or accessory orders under $1,000.

Shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands requires a separate freight quote arranged before the order is accepted. Please contact our concierge team at concierge@teakandmarbleatelier.com before placing your order.

If you are seeking an international shipment, contact our concierge team so that we may explore the possibility of arranging a shipment for your order.

Order Processing

All orders are processed within 3–5 business days of payment confirmation (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched from the supplier’s warehouse.

Estimated Delivery Timelines

Product Category	Estimated Transit Time
Cold Plunge (select models)	Approximately 2–6 weeks from ship date
Traditional Sauna	Approximately 2–6 weeks from ship date
Infrared Sauna — Lumin Collection	Approximately 3–13 weeks from ship date
Outdoor Cedar Sauna — Auris Collection	Approximately 3–13 weeks from ship date
Cold Plunge — Frost	Approximately 3–7 weeks from ship date
Hot Tub	Approximately 2–6 weeks from ship date
Outdoor Shower	Approximately 2–6 weeks from ship date
Pergola	Approximately 2–6 weeks from ship date
Outdoor Kitchen	Approximately 2–6 weeks from ship date

 

Total delivery time = processing time (3–5 business days) + transit time. All timelines are estimates and not guaranteed. Delays may occur due to freight carrier schedules, weather, or regional conditions outside our control. The carrier will contact you directly to schedule a delivery appointment; please return that call promptly, as freight terminals charge storage fees for delayed scheduling.

Standard Curbside Delivery

Standard delivery is curbside. The driver lowers the freight by liftgate to the nearest safe point the truck can reach — the curb, the end of your driveway, or the street — and does not carry it inside, place it, uncrate it, or remove packaging. Moving the shipment beyond that point is the customer’s responsibility.

Large-Crate Deliveries — LeisureCraft Canadian Timber and Other Large Freight

•         Crate size and weight. Crates run approximately 6 to 14 feet in length and 800 to 3,000 pounds depending on model.

•         Liftgate limit. Crates 84 inches (7 feet) or shorter may fit on the truck’s liftgate, in which case you and the driver can lower the crate to the ground. Crates longer than 84 inches cannot use a liftgate, and you must arrange your own unloading method before the truck arrives.

•         Unloading methods. Rented lifting equipment (a forklift or telehandler with fork extensions, entering from the end of the crate) is the recommended method. A local trucking or lumber-yard delivery from the freight terminal is an alternative. Manual unloading at the truck, carrying components off individually, is possible but slow and requires a crew.

•         Vehicle access. Delivery is usually by 18-wheeler. The driver will not back into your driveway. Confirm the truck can reach and turn around at your address.

•         If none of these will work at your site, contact concierge@teakandmarbleatelier.com before ordering and we will price a tilt-tow arrangement or, for eligible Orivon Wellness products, a white-glove upgrade.

•         Costs. Terminal storage, redelivery, or return freight arising from an inability to accept or unload a delivered crate is the customer’s responsibility.

White-Glove Delivery

White-glove delivery is available only for our Orivon Wellness products: the Auris, Lumin, and Frost collections. It is not available for Avantikül, LeisureCraft Canadian Timber, or Pulse ShowerSpas products. For eligible products, white-glove delivery includes inside delivery to your installation area, unit placement, and removal of packaging and debris, handled by a two-person crew. White-glove delivery is an optional service, priced separately, and must be arranged with our concierge before the order is placed. It is never included by default.

White-glove delivery does NOT include product assembly, electrical connections, plumbing or drainage hookup, site preparation, concrete or deck work, or removal of existing structures. The Company does not provide installation, assembly, electrical, plumbing, drainage, ventilation, site preparation, permitting, or inspection services under any delivery tier; these are the customer’s responsibility through licensed local trades.

The freight carrier will contact you directly to schedule a delivery appointment. Customer presence is required for all white-glove deliveries. Please ensure a clear access path is available from the street to your installation location before the crew arrives.

Delivery Inspection — Your Responsibility

1.      Inspect the unit thoroughly before signing the delivery receipt.

2.      If any damage is visible — dents, cracked panels, torn packaging — note it specifically on the freight bill (Bill of Lading) before signing: the specific damage, its exact location, and its approximate size (for example, “Crushed corner, front left, approximately 6 inches”).

3.      If a crate arrives open or damaged, write: “Crate arrived open/damaged — possible hidden damage.”

4.      Do not sign “clear” or “subject to inspection” if visible damage exists.

5.      Photograph all damage on the day of delivery.

6.      Accepting a damaged shipment does not waive your claim, provided the damage is noted on the Bill of Lading and reported within the applicable window. Contact TMA within the timeframe required for your product (see Defective or Damaged Products in our Returns & Refunds Policy).

Address Changes

To request a delivery address change, contact our concierge team as soon as possible at concierge@teakandmarbleatelier.com. Address changes cannot be guaranteed once an order has begun processing or has shipped. A delivery-address change requested after an order has entered processing or shipped will incur a change fee charged by the manufacturer or carrier. That fee is the customer's responsibility. We will confirm the amount with you before the change is applied.

Contact Us

For shipping questions or order status, contact our concierge team:

Email: concierge@teakandmarbleatelier.com  ·  (631) 212-TEAK (8325)

Dealer inquiries: partnerships@teakandmarbleatelier.com

This policy is subject to change. The version published at teakandmarbleatelier.com is always the current version.