Refund policy

Returns & Refund Policy

Teak & Marble Atelier  —  teakandmarbleatelier.com

Last updated: September 24, 2026

Teak & Marble Atelier curates high-ticket wellness products that ship via freight directly from our suppliers. Because of the nature of these products — large freight items with complex logistics — our return and refund policy varies by product type. Please review this policy carefully before placing your order. The version published at teakandmarbleatelier.com/legal/return-refund-policy is the governing text.

All Sales Final — Select Product Lines

•         Lumin Infrared Sauna Collection (Lumin One, Two, Three)

•         Auris Outdoor Cedar Sauna Collection (Auris One, Auris Two)

•         Frost Cold Plunge Tub

•         LeisureCraft Canadian Timber Collection (all saunas, plunge tubs, hot tubs, and outdoor showers)

If you have questions about fit, dimensions, electrical requirements, or product suitability before purchasing any of the above products, please contact our concierge team at concierge@teakandmarbleatelier.com before placing your order. Our team will help ensure you are selecting the right product for your space and needs.

Returns — Other Product Lines

Products not listed above as all sales final, including Avantikül products, may be eligible for return within 30 calendar days of delivery with prior written return authorization, subject to the conditions, exclusions, and any restocking fee set out in full in the governing policy on our website. Do not return any product without written authorization from the Company. Pulse ShowerSpas returns follow the separate terms below.

Cancellations

Order Status	Cancellation Policy
Before processing has begun	Contact us immediately. We will cancel and issue a full refund if the order has not entered processing.
After processing has begun or shipped	Cancellation cannot be guaranteed. Contact concierge@teakandmarbleatelier.com immediately.
After delivery (non-defective)	Not available on all-sales-final product lines. See above.

 

To request a cancellation, contact us as soon as possible: concierge@teakandmarbleatelier.com

Defective or Damaged Products

If your product arrives damaged or develops a manufacturing defect, TMA will work to resolve the issue on your behalf. You must contact us within the timeframes below.

Inspect before you sign. If visible damage exists, do not sign the freight bill “clear” or “subject to inspection.” Note the specific damage, its exact location, and its approximate size on the Bill of Lading before signing, and photograph all damage on the day of delivery. Accepting a damaged shipment does not waive your claim, provided the damage is noted on the Bill of Lading and reported within the applicable window.

Situation or Product Line	Defect / Damage Reporting Window
Immediately visible damage or defect (any product)	Contact TMA within 72 hours of delivery
Concealed damage discovered on unboxing or installation preparation (general)	Contact TMA within 7 calendar days of delivery
Avantikül — Aspen and Peak cold plunge tubs; AV2, AV2 Hybrid, and AV3 infrared saunas; AVC Outdoor traditional sauna	Contact TMA within 48 hours of delivery
Auris, Lumin, Frost	Contact TMA within 7 calendar days of delivery — no exceptions after 7 days
LeisureCraft Canadian Timber Collection — saunas, plunge tubs, hot tubs	Note any damage on the Bill of Lading at delivery, then contact TMA within 7 calendar days. All shipping-damage and missing-component claims must reach the manufacturer within 30 days of receipt.
Pulse ShowerSpas — Wave, Pipeline, PolarSpa	Contact TMA within 30 days of purchase

 

How to Report a Defect or Damage

1.      Email concierge@teakandmarbleatelier.com with your order number.

2.      Describe the issue in detail.

3.      Attach photographs of the item, the packaging, the shipping labels, the damage, and any notation you made on the Bill of Lading. For mechanical or electrical faults, a short video demonstrating the issue is helpful.

4.      Our team will respond with next steps.

Defect Resolution Options

Upon verification of a covered defect, TMA will offer one or more of the following resolutions, in order of preference:

•         Replacement part shipped at no charge

•         Scheduled tech or service visit

•         Full unit replacement

•         Refund to original payment method

Refunds

Scenario	Refund Timeline
Approved defect refund — Avantikül, LeisureCraft Canadian Timber, Pulse, and other lines	5–7 business days to post to original payment method once issued
Approved defect refund — Auris, Lumin, Frost	Up to 30 calendar days from claim approval
Cancelled order (pre-processing)	5–7 business days to post once confirmed

 

All refunds are issued to the original payment method. TMA does not issue refunds by check, gift card, or store credit.

Pulse ShowerSpas Returns (Wave, Pipeline & PolarSpa)

30-day return window from purchase date. Item must be unused, in original condition, in original packaging with all parts, with proof of purchase. A 15% restocking fee applies to all non-defective returns. Sale items are final sale. Exchanges for defective or damaged items only. Return shipping is the customer’s responsibility unless the product has a manufacturer’s defect. To initiate a return, contact concierge@teakandmarbleatelier.com — TMA manages all Pulse return coordination on your behalf.

Refund timeline: credit to original payment method after the item is received and inspected by Pulse — allow additional bank processing time.

Items Not Eligible for Return or Refund

•         Non-defective products on all-sales-final product lines (see above)

•         Products damaged due to misuse, improper installation, or failure to follow care instructions

•         Products modified or altered after delivery

•         Normal wear and tear or cosmetic changes over time

•         Consumable items (filters, treatment chemicals, aromatics, cover accessories)

•         Damage resulting from failure to winterize outdoor products in cold climates

Questions Before You Buy

We strongly encourage you to reach out before purchasing — especially for all-sales-final product lines. Our concierge team is here to help you assess fit, dimensions, electrical requirements, and installation needs before you commit.

Email: concierge@teakandmarbleatelier.com  ·  (631) 212-TEAK (8325)

This policy applies to all orders placed through teakandmarbleatelier.com. TMA reserves the right to update this policy at any time. The version published on our website is always the current version.