Warranty Policy

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Teak & Marble Atelier  —  teakandmarbleatelier.com

Last updated: May 2026

 

Teak & Marble Atelier stands behind every product in our catalog. Warranty terms are set by each product’s manufacturer and vary by brand and product line. TMA manages all warranty claims on your behalf — you never need to contact the manufacturer directly.

 

The K2, Teton, Aspen, Everest, Cold Plunge Tubs and the AV2,AV2 Hybrid, AV3, AVC Outdoor, Finnleo, S810 and all Hallmark Sauna Products

All of the above product lines — which includes cold plunge and saunas — carry the following warranty coverage.

 

Coverage	Details
Standard warranty	1 year from date of original purchase
Scope	Parts only — defects in materials and workmanship under normal residential use
Labor	Not included — labor and installation costs are the customer’s responsibility
Extended warranty	Available for purchase: 3-year extended (4 years total) or 5-year extended (6 years total)

 

 

What Is Covered

•       Shell structure and surface

•       LED light system

•       UV light and Ozone equipment

•       Plumbing and wall fittings

•       Non-slip floor system

•       Defects in materials and workmanship under normal residential use

 

What Is NOT Covered

•       Damage from misuse, abuse, neglect, or unauthorized modification

•       Improper installation or maintenance

•       Normal wear and tear; cosmetic damage such as scratches or dents

•       Consumable parts

•       External causes: fire, flood, power surges, or acts of nature

•       Poor water chemistry or neglected filter maintenance

•       Damage from freezing conditions (failure to winterize)

•       Commercial, rental, or non-residential use

 

Auris, Lumin & Frost Product Warranties

All of the above product lines carry a 1-year manufacturer warranty from the date of purchase. Warranty terms apply to manufacturing defects and material failures under normal use conditions.

 

Product Line	Warranty Coverage	Registration Benefit
Auris — Outdoor Cedar Sauna (One & Two)	1 year — manufacturing & material defects	Register at theauris.com for a FREE additional 1 year — 2 years total
Lumin — Infrared Sauna (One, Two & Three)	1 year — manufacturing & material defects	No registration extension
Frost — Cold Plunge Tub	1 year — manufacturing & material defects	No registration extension

 

 

What Is NOT Covered

•       Damage from misuse or improper installation

•       Products altered or modified after delivery

•       Normal wear and tear or weathering

•       Commercial or heavy public use

 

How to File a Warranty Claim

All warranty claims are managed by TMA on your behalf. Do not contact the manufacturer directly.

 

1.    Email concierge@teakandmarbleatelier.com with your order number and a description of the issue.

2.    Attach photographs (minimum 4 angles) and video if applicable.

3.    TMA will review your claim and respond within one business day with next steps.

4.    Approved claims will be resolved by replacement part, tech visit, unit replacement, or refund depending on the nature of the defect.

 

 

Warranty Claim Contact

Email: concierge@teakandmarbleatelier.com

Subject line: Warranty Claim — Order #[your order number]

 

Warranty terms are set by the respective manufacturers and may be subject to change. TMA makes no additional warranties beyond those provided by manufacturers. This policy does not limit any rights you may have under applicable consumer protection law.